At this site, your satisfaction is our best asset! If you have questions, comments or concerns, we want to know. Remember, state-of-the-art service is our pledge to you before and after the sale. If you are not satisfied with a product or the service you received at our store, we want to know sony dv camera about it dv so we can try to resolve the issue. the first thing you should always do is to bring the matter to the attention of your local store manager so that he or she can help you with a solution on the spot! take a look at the following information... it may just help with your current needs.

merchandise purchased on-line through our site (regardless of whether you picked it up at a store or had it delivered to your home), which meets the return guidelines above, may be returned via mail to our authorized return center. before returning anything by mail to us, you first must obtain a return authorization ("ra"). any returns mailed to us without a pre-approved ra may be refused without notice, automatically returned, and a handling fee assessed. an ra is good for 10 days. please note you will be responsible for all shipping and insurance charges for returns, unless otherwise indicated. stop by and see us.