At this site, your satisfaction is our best asset! If you have questions, comments or concerns, we want to know. Remember, state-of-the-art service is our pledge to you before and after the sale. If you are not satisfied with a product or the service you received at our store, we want to know about it so we can try to resolve the issue. The first thing you should always do is to bring the matter to the attention of your local store manager so that he or she can help you with a solution on the spot! Take a look at the following information... it may just help with your current needs.

These frequently asked questions (FAQ''s) are direct from our consumer relations specialists: I bought a product not too long ago and it''s not working right. What can I do? During the first 30 days of ownership, we will offer you a refund or exchange on most* products. After thirty days, since most early repair needs are covered under manufacturer''s warranty, simply bring your product to the nearest store or to one of our service centers for servicing.* Defective computer sony camcorders equipment may be returned within 14 days for exchange or refund and camcorders defective, opened software and music products may be exchanged for the same title within 30 days. see our in-store policies section for complete details.

if you choose to return your phone purchase to the distribution center, please understand that it is your responsibility to contact the carrier to cancel any service contract that has been established. we are not responsible for contacting the carrier regarding canceling or changing your service plan. for product that we verify to be defective, we will pay freight in both directions on any such merchandise exchanges sony and no open box fees will be assessed. (please note that merchandise purchased at your local store [not on-line] cannot be returned via mail. please return such items to your local store.) we are unable to refund any purchase from the site from the time your order is placed until your product is received by you and returned to us.