Merchandise purchased on-line through our site (regardless of whether you picked it up at a store or had it delivered to your home), which meets the return guidelines above, may be returned via mail to our authorized return center. Before returning anything by mail to us, you first must obtain a Return Authorization ("RA"). Any returns sharp video recorders mailed to us without a pre-approved ra may be refused without notice, automatically returned, and a handling fee assessed. an ra is good for 10 days. please note you will be responsible for all shipping and insurance charges for returns, unless otherwise indicated. stop by and see us.

if you choose to return your phone purchase to the distribution center, please understand that it is your responsibility to contact the carrier to cancel any service contract that has been established. we are not responsible for contacting the carrier regarding canceling or changing your service plan. for product that we verify to be defective, we will pay freight in both directions on any such merchandise exchanges and no open box fees will be assessed. (please note that merchandise purchased at your local store [not on-line] cannot be returned via mail. please return such items to your local store.) video we are unable to refund any purchase from the site from the time your order is placed until your product is received by you and returned to us.