If you choose not to insure your package, and we do panasonic video digital cameras not accept return of the product for reasons stated above, you will be responsible for any loss or damage. the purchase price (less any applicable open box fees) will be credited to your credit card account upon our acceptance of the merchandise in video like new condition in conformity with this policy. shipping fees are non-refundable whether an item is returned to our store or to our return center. for exchanges of a defective product, we will refund shipping charges. please allow 14 days from when we receive your product for the processing of your credit. additional charges digital may be assessed for products returned with any missing parts and/or accessories.

if you are not completely satisfied with your purchase after receiving your product, please review our return policy to determine your preferred method of return. for most products that we sell, we offer our customers the ability to purchase our performance guarantee for coverage above and beyond the manufacturer''s factory warranty. some of the benefits of our performance guarantee include: we guarantee the performance of cameras your covered product to factory specifications for up to five full years! unlike most manufacturer warranties, we provide complete coverage for damage caused by power surges, brownouts or other power line conditions. make sure the job is done right and that your covered product performs to factory specifications. each repair is backed by our guarantee of your satisfaction.

if you choose to return your phone purchase to the distribution center, please understand that it is your responsibility to contact the carrier to cancel any service contract that has been established. we are not responsible for contacting the carrier regarding canceling or changing your service plan. for product that we verify to be defective, we will pay freight in both directions on any such merchandise exchanges and no open box fees will be assessed. (please note that merchandise purchased at your local store [not on-line] cannot be returned via mail. please return such items to your local store.) we are unable to refund any purchase from the site from the time your order is placed until your product is received by you and returned to us.