I found a lower price on an item I bought from you last week but I''m panasonic online camcorder having trouble getting my request for a price adjustment honored. can you help? we make lots of price adjustments every day based on our low price guarantee - many against our own sale prices! when we turn down a request it is because the competing offer did not qualify under our online guarantee. our low price guarantee applies to all new-in-box products we sell except cellular phones and pagers and we are committed to honoring our guarantee providing the following criteria are met: the competing offer was valid at the same time or within 30 days of your purchase with us a local retailer (not mailorder or out of town) is making the competing offer.

the exact factory sealed model is being compared. the competing retailer has the product in stock. your purchase from us was not bundled with special financing or other free or bonus offers. the competitor''s price was not for one-of-a-kind or other limited quantity offers. the competing offer was for an advertised item. the competing items did not include cellular phones or pagers. we set the above criteria so that we can remain most competitive and economically sound while being fair to all customers. if you feel your camcorder competing offer satisfies the above requirements, we encourage you to discuss it with your local store management. i had a great shopping experience with you and would like to commend my sales counselor. who can i call? we''d love to hear from you! we offer a company-wide recognition program in which associates earn special hero lapel pins and certificates for outstanding service.