If you choose not to insure your package, and we do not accept return of the Product for reasons stated above, you will be responsible for any panasonic digital video recorder loss or damage. the purchase price (less any applicable open box fees) will be credited to your credit card account upon our acceptance digital of the merchandise in like new condition in conformity with this policy. shipping fees are non-refundable whether an item is returned to our store or to our return center. for exchanges of a defective product, we will refund shipping charges. please allow 14 days from when we receive your product for the processing of your credit. additional charges may be assessed for products returned with any missing parts and/or accessories.

if you choose to return your phone purchase to the distribution center, please understand that it is your responsibility to contact the carrier to cancel any service contract that has been established. we are not responsible for contacting the carrier regarding canceling or changing video your service plan. for product that we verify to be defective, we will pay freight in both directions on any such merchandise exchanges and no open box fees will be assessed. (please note that merchandise purchased at your local store [not on-line] cannot be returned via mail. please return such items to your local store.) we are unable to refund any purchase from the site from the time your order is placed until your product is received by you and returned to recorder us.

i bought an item from you last week and now you have it on sale panasonic for $50 less. what should i do? just go to any store with your receipt and we''ll credit you with the $50 difference. if you paid cash, you''ll get cash back. do you beat the prices in membership digital warehouses and military pxs or catalogs? we will match any advertised price from a local store stocking the same new item, available for sale with a manufacturer''s warranty and in a factory-sealed box including warehouse clubs since they are legitimate retailers. we do not honor mail order or internet retailers prices but when shipping charges are added in, we think you''ll find our prices most competitive. px''s are subsidized and not open to the general public so we do not match prices with them. we find many military personnel video shop with us anyway because our prices are often better than at the px and the selection is much greater.