I found a lower price on an item I bought from you last week but I''m having trouble getting my request for a price adjustment honored. Can you help? We make lots of price adjustments every day based on our Low Price Guarantee - many against our own sale prices! When we turn down a request it is because the competing offer did not qualify under our guarantee. Our Low Price Guarantee applies to all new-in-box products we sell except cellular phones and pagers and we are committed to honoring our guarantee providing the following criteria are met: The competing offer was valid at the same time or within 30 days of your purchase with us A local retailer (not mailorder or out of town) is making the competing offer.

Thank you for choosing America''s leading specialty electronics retailer! For every product we sell, we''ll match any advertised price from a local store stocking the same new item, available for sale with a manufacturer''s warranty and in a factory-sealed box. Even after your purchase, if you find a lower advertised price within 30 days, including our own sale prices, we''ll refund the difference. Our Low Price Guarantee does not apply when the price includes bonus or free offers, special financing, installation or rebate, or to one-of-a-kind or other limited offers or against a competitor''s tagged price that is not in an advertisement. For cellular phones and pagers, our Low Price Guarantee applies to hardware only, provided that the competitor''s service provider, service plans, terms and conditions are the same.

My product works fine but it just doesn''t suit my needs so I''d like my money back. For most purchases, we offer a full refund within the first 30 days, provided the item is returned in new condition with all original packaging and accessories. Computers, monitors, printers, laptops and related merchandise may be returned or exchanged within 14 days of purchase less a 15% restocking fee. Opened software and music can be exchanged for the same item during the first 30 days if defective; unopened software and music can be refunded during the 30-day time frame. Merchandise purchased as Open Box is not subject to the 15% open box fee. Returns for promotional package items will only be accepted if all components of the promotional package are returned. Individual package components may be exchanged if defective.