Please tell me who I can call about a index poor experience i''ve just had in my local store? first, we''re sorry we didn''t live up to your expectations. that''s not what we wish for any customer and we''d like to know about the details so that we can ensure it doesn''t happen again. if you haven''t spoken to your local store manager about this, please give him/her a call. if you have spoken to the manager and remain unsatisfied, please call our cool-line. my extended service plan expires soon. is it renewable? many products are eligible for esp renewal. my performance guarantee plan expires soon. is it renewable? many products are eligible for our performance guarantee renewal.

merchandise purchased on-line through our site (regardless of whether you picked it up at a store or had it delivered to your home), which meets the return guidelines above, may be returned via mail to our authorized return center. before returning anything by mail to us, you first must obtain a return authorization ("ra"). any returns mailed to us without a pre-approved ra may be refused without notice, automatically returned, and a handling fee assessed. an ra is good for 10 days. please note you will be responsible for all shipping and insurance charges for returns, unless otherwise indicated. stop by and see us.